HOW WE WORK

Geese with chicks walking down road; photo by Michaele Boncaro.

No Job Too Big or Too Small

From a single photo for a promotional piece to hundreds of photos for a book, no project is too big or too small.

Our Process

Review & Recommend

The process begins with a review of the images. Files can be uploaded via the “Upload Files” link found on the ChromaQueen homepage and in the site’s footer. Files can also be provided through your company’s FTP site. Email submissions are also welcome if the total file size of all attached images is 19.5 MB or less.

When we receive your images we review your retouching request and initiate a conversation. Our recommendations are always in response to your needs and goals. Once the desired results are identified a written quote is provided.

Pricing Structure

Price is based on a calculation of time, task, and complexity. Each job is quoted on a project by project basis. We work with clients to stay within budget prioritizing tasks to maximize results.

Turn-Around Time

Depending on the complexity of the requested work, a photo can be turned-around within 24-72 hours. There is no additional cost for rush service if scheduling permits.

Deposit / Payments

A deposit is required at the commencement of the project with the balance paid in full upon delivery. Payment in full at the start of the project will receive a 5% discount. We accept Paypal, bank transfers, checks, and all major credit cards.

Free Image Evaluation

Are you curious about what can be done to a particular photo or in the beginning stages of a project and would like a second set of eyes to review a selection of images before making your final decision? Take advantage of our free, no obligation image evaluation service. A conversation early in the design process will contribute to achieving outstanding results. Upload files as described in the Review & Recommend section of this page.

Referrals

Giving is Receiving. Do you have a colleague who can benefit from our services? Use the Social media links found throughout the site to recommend us to a friend. When your friend uses our services, you’ll receive a complementary half-hour of retouching services as an expression of our appreciation.

NOT JUST FOR BUSINESS – If you prefer, the Thank You gift can be used for a personal photo.

FAQs

Can you start right away?
We strive to complete single photo requests within 24-72 hours. Complex projects depend on the scope and deadline for the work. If you know a large project is coming up, advance notice and tentative start date will allow us to “pencil you in” but always with the flexibility to adjust the schedule as the project evolves from your end.
I do some Photoshop work. Can we work jointly on the same photograph?
Many designers and photographers love working in Photoshop and are well versed in many aspects of the program. So yes, it is perfectly fine to take a photo to a certain point and pass it to us for other tasks. Here’s when it’s best to get us involved from the beginning:

  • – If the photo is under or over-exposed
  • – If a color cast is hindering the design process
  • – If there is a serious question as to whether a photo can be saved
  • – When the work required surpasses your comfort level
  • – When your time is better spent designing or photographing rather than doing    Photoshop production work.
How will I know if my files were received?
When sending files through the ChromaQueen site, you will receive a confirmation notice when the files have successfully uploaded to our server. If sent via email, we will email you acknowledging receipt of the files.
How long does it take to get a quote?
Quotes will be provided within 48 hours. Be sure to include the best email and telephone number to be reached should we need further information to provide an accurate quote. If the project is a rush, let us know and we will do our best to get back to you sooner.
Do you stand behind your work?
We are committed to providing outstanding work and exceptional service. If you are not completely satisfied, we will make it right until you are delighted with the results.